Take me to the mobile site

Make the most of your iPhone 4S

We can help you get the best from your Apple iPhone 4S. Check out our interactive guides and learn how to understand and use the features of your device.

Guides Troubleshooting Specifications

Removing the SIM lock on my mobile phone

Want to remove the SIM lock on your mobile phone? It's easy, but first you need to install iTunes on your computer. You can download the program from www.itunes.com. It's also recommended you back up the phone memory before you start.


1. Request network unlock
  • Call 1300 075 395 and follow the instructions to key in your information.
  • You'll then receive an SMS with further information.
2. Connect mobile phone and computer
3. Remove SIM lock
  • Start iTunes on your computer.
  • Click your mobile phone.
  • Click Restore.
  • Click Restore.
  • Follow the instructions on the screen to restore your mobile phone.
  • Once done, your mobile phone is unlocked.
iPhone 4S