Device Guides

Sony Xperia Z1

Change device Change device

I can't play music

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Transfer audio files from your computer to your mobile phone.

Possible cause 1:

No audio files have been transferred to your mobile phone

Solution:

Transfer audio files from your computer to your mobile phone.

1. Select USB connection mode
Slide your finger down the display starting from the top edge of your mobile phone.
Tap Settings.
Tap Xperia™ Connectivity.
Tap USB Connectivity.
Tap USB connection mode.
Tap Media transfer mode (MTP).
Tap OK.
Tap the home icon to return to the home screen.
2. Connect mobile phone and computer
Open the cover on the left side of your mobile phone.
Connect the data cable to the phone socket and to your computer's USB port.
3. Transfer files
Start a file manager on your computer.
Go to the required folder in your computer's or mobile phone's file system.
Highlight a file and move or copy it to the required location.

Did this solution solve the problem?

Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks