Device Guides


I can't use one of my apps

This troubleshooting guide will take you though a number of possible causes
to help you find a solution to your problem.


Uninstall the required app and try to install it again.

Possible cause 1:

The required app is damaged or deleted

Solution:

Uninstall the required app and try to install it again.

1. Open Google Play
Tap the Play Store icon.
2. Find app
To search by category:
Tap CATEGORIES.
Go to the required category.
To search by name:
Tap the search icon.
Key in the name of the required app and tap enter.
3. Install app
Tap the required app.
To install a free app:
Tap Install.
Tap Accept & download.
To buy an app:
Tap the price.
Follow the instructions on the display to install the app.
Tap the home icon to return to the home screen.
4. Use app
Tap the menu icon.
Tap the app you've just installed.
Follow the instructions on the display to use the app.

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