Device Guides


I can't make voice calls

This troubleshooting guide will take you though a number of possible causes
to help you find a solution to your problem.

We found 10 possible causes:

  1. Poor or no network coverage
  2. There's an error at the receiving end
  3. There may be a temporary network problem
  4. You number has been suspended due to non-payment
  5. You've turned on manual network selection and are out of range of the selected network
  6. Flight mode is turned on
  7. No credit on your prepaid phone card
  8. Fixed dialing is turned on
  9. You're abroad and roaming isn't included in your rate plan
  10. Your mobile phone is set to connect to 4G networks only
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