Device Guides

I can't turn on my mobile phone

This troubleshooting guide will take you though a number of possible causes
to help you find a solution to your problem.

We found 10 possible causes:

  1. The battery is flat
  2. Your SIM is faulty
  3. An incorrect PIN is entered
  4. Your SIM is blocked
  5. You're asked to key in your PUK
  6. Your mobile phone is locked to another service provider
  7. Your mobile phone is locked to Optus
  8. Your mobile phone isn't turned on correctly
  9. The phone lock code is turned on
  10. Your mobile phone isn't assembled correctly
Start guide
Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks