Device Guides

Samsung Galaxy Young 2

Change device Change device

I can't use Wi-Fi

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Open the browser on your mobile phone and try to load a website. The browser is redirected to the homepage of the Wi-Fi network. Follow the instructions on the display to log on. If you can't log on to the Wi-Fi network, turn off Wi-Fi on your mobile phone and connect to the internet using the mobile network.

Possible cause 2:

You're connected to a Wi-Fi network, but you're not logged on

Solution:

Open the browser on your mobile phone and try to load a website. The browser is redirected to the homepage of the Wi-Fi network. Follow the instructions on the display to log on. If you can't log on to the Wi-Fi network, turn off Wi-Fi on your mobile phone and connect to the internet using the mobile network.

1. Find "Internet"
Tap the menu icon.
Tap Internet.
2. Enter web address
Tap the address bar.
Key in the address of the required website and tap Go.
3. Add current website to your bookmarks
Tap the star.
Edit the name of the bookmark and tap Save.
4. Go to bookmark
Tap the bookmarks icon.
Tap the required bookmark.
5. Return to the home screen
Tap the Home key to return to the home screen.

Did this solution solve the problem?

Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks