Device Guides

Samsung Galaxy S6 edge

Change device Change device

I can't turn on my mobile phone

This troubleshooting guide will take you though a number of possible causes
to help you find a solution to your problem.

We found 10 possible causes:

  1. Your mobile phone isn't assembled correctly
  2. The phone lock code is turned on
  3. Your mobile phone isn't turned on correctly
  4. Your mobile phone is locked to Optus
  5. Your mobile phone is locked to another service provider
  6. You're asked to key in your PUK
  7. Your SIM is blocked
  8. An incorrect PIN is entered
  9. Your SIM is faulty
  10. The battery is flat
Start guide
Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks