Device Guides

Samsung Galaxy S5

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I can't make video calls

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Select 3G as network mode.

Possible cause 1:

3G isn't selected as network mode

Solution:

Select 3G as network mode.

1. Find "Network mode"
Slide your finger down the display starting from the top edge of your mobile phone.
Tap the settings icon.
Tap More networks.
Tap Mobile networks.
Tap Network mode.
2. Select network mode
Tap LTE/WCDMA/GSM (auto connect), WCDMA/GSM (auto connect), WCDMA only or GSM only.
3. Return to the home screen
Tap the Home key to return to the home screen.

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