Device Guides

Samsung Galaxy Note 5

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I can't connect to another Bluetooth device

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

We found 6 possible causes:

  1. Bluetooth is turned off on your mobile phone
  2. Bluetooth is turned off on the other device
  3. Bluetooth visibility is turned off on the other device
  4. The distance between the two devices is too long
  5. The entered password is incorrect
  6. There's an error on the other device
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