Device Guides

Samsung Galaxy Note 4

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I can't use one of my apps

This troubleshooting guide will take you though a number of possible causes
to help you find a solution to your problem.

We found 6 possible causes:

  1. There's an error in the operating system on your mobile phone
  2. You aren't using the latest version of the app
  3. You've got a new phone number
  4. You installed the app on another memory card
  5. The memory is full
  6. There's no internet connection
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