Device Guides

Samsung Galaxy Note 4

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I can't play music

This troubleshooting guide will take you though a number of possible causes
to help you find a solution to your problem.

We found 4 possible causes:

  1. No audio files have been transferred to your mobile phone
  2. Your headset isn't working
  3. The music player doesn't support the file format
  4. The audio file is damaged
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