Device Guides

Samsung Galaxy Note 4

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Another Bluetooth device can't connect to my mobile phone

This troubleshooting guide will take you though a number of possible causes
to help you find a solution to your problem.

We found 4 possible causes:

  1. The distance between the two devices is too long
  2. Bluetooth isn't turned on on your mobile phone
  3. Bluetooth visibility isn't turned on on your mobile phone
  4. The wrong access code is entered
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