Device Guides

Samsung Galaxy Note 10.1

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The touch screen on my tablet isn't responding

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn off screen lock.

Possible cause 1:

Screen lock is turned on

Solution:

Turn off screen lock.

1. Choose option
Choose one of the following options:
Turn screen lock on or off, go to 1a.
Select setting for automatic screen lock, go to 1b.
2. 1a - Turn screen lock on or off
To turn on the screen lock:
Briefly tap On/Off.
To turn off the screen lock:
Briefly tap On/Off.
Slide your finger across the display.
3. 1b - Select setting for automatic screen lock
Tap the time in the bottom right corner of the display.
Tap Settings.
Tap Display.
Tap Screen timeout.
Tap the required period.
Tap the home icon to return to the home screen.

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