Device Guides

Samsung Galaxy A5 (2017)

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I can't play music

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Transfer audio files from your computer to your mobile phone.

Possible cause 1:

No audio files have been transferred to your mobile phone

Solution:

Transfer audio files from your computer to your mobile phone.

Connect mobile phone and computer
Connect the data cable to the socket and to your computer's USB port.
Select setting for USB connection
Slide your finger downwards starting from the top of the screen.
Tap the connection icon.
Tap Transferring media files to turn on the function.
Transfer files
Start a file manager on your computer.
Go to the required folder in your computer's or mobile phone's file system.
Highlight the required file and move or copy it to the required location.

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