Device Guides

Samsung Galaxy A5 (2017)

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My mobile phone uses a large amount of mobile data

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn off automatic use of mobile data.

Possible cause 1:

Automatic mobile data usage is turned on

Solution:

Turn off automatic use of mobile data.

Find "Wi-Fi"
Slide your finger downwards starting from the top of the screen.
Tap the settings icon.
Tap Connections.
Tap Wi-Fi.
Turn automatic use of mobile data on or off
Tap ADVANCED.
Tap the indicator next to "Smart network switch" to turn the function on or off.
Return to the home screen
Tap the Home key to return to the home screen.

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