Device Guides

Samsung Galaxy A5 (2017)

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I can't receive messages on my voicemail

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Divert calls to your voicemail.

Possible cause 1:

Incoming calls aren't diverted to your voicemail

Solution:

Divert calls to your voicemail.

Find "Voice call"
Tap Phone.
Tap the menu icon.
Tap Settings.
Tap More settings.
Tap Call forwarding.
Tap Voice call.
Divert calls to your voicemail
Tap the required divert type.
Key in +61411000321 and tap ENABLE.
Return to the home screen
Tap the Home key to return to the home screen.

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