Device Guides

Samsung Galaxy A5 (2017)

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No ringtone is heard on incoming calls

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn off silent mode.

Possible cause 1:

Silent mode is turned on

Solution:

Turn off silent mode.

Turn silent mode on or off
Slide two fingers downwards starting from the top the screen.
Tap the sound settings icon the necessary number of times to turn silent mode on or off.

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