Device Guides


The internet connection speed is lower than expected

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

We found 4 possible causes:

  1. You're using a wireless connection to your modem
  2. You're downloading files using a peer-to-peer program
  3. The modem software hasn't been updated
  4. The quality of the telephone line is insufficient
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