Device Guides


I can't use of one my apps

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Uninstall the app and install it again.

Possible cause 1:

The app is damaged or has not been updated to the newest version.

Solution:

Uninstall the app and install it again.

Find "Play Store"
Tap Play Store.
Uninstall apps
Slide your finger right starting form the left side of the screen.
Tap My apps & games.
Tap INSTALLED.
Tap the required app.
Tap UNINSTALL.
Tap OK.
Return to the home screen
Tap the Home key to return to the home screen.

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