Device Guides

Nokia Lumia 635

Change device Change device

I can't send and receive MMS

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Send an MMS to another recipient to check if the error is at the receiving end.

Possible cause 1:

There's an error at the receiving end

Solution:

Send an MMS to another recipient to check if the error is at the receiving end.

1. Create MMS
Tap the message icon.
Tap the new message icon.
2. Enter recipient
Key in the first letters of the required contact.
Matching contacts are displayed.
Tap the required contact.
3. Write the text
Tap type a text message.
Write the text for your MMS.
4. Insert pictures and video clips
Tap the attachment icon.
Choose one of the following options:
Insert a picture, go to 4a.
Insert video clip, go to 4b.
5. 4a - Insert a picture
Tap picture.
Go to the required folder.
Tap the required picture.
6. 4b - Insert video clip
Tap video.
Go to the required folder.
Tap the required video clip.
7. Send the MMS
Tap the send icon when you've finished your MMS.
8. Return to the home screen
Tap the home icon to return to the home screen.

Did this solution solve the problem?

Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks