Device Guides


The touch screen isn't responding

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn off the key lock.Detailed instructions.

Possible cause 1:

Your mobile phone is locked

Solution:

Turn off the key lock.Detailed instructions.

1. Choose lock option
Select one of the following options:
Turn key lock on or off, go to 1a.
Select setting for automatic key lock, go to 1b.
2. 1a - Turn key lock on or off
Tap the Left selection key and the Function key in succession.
Depending on the current setting, the key lock is turned on or off.
3. 1b - Select setting for automatic key lock
Tap the Menu key.
Scroll to Tools and tap the Navigation key.
Scroll to Settings and tap the Navigation key.
Scroll to General and tap the Navigation key.
Scroll to Security and tap the Navigation key.
Scroll to Phone and SIM card and tap the Navigation key.
Scroll to Keypad autolock period and tap the Navigation key.
To turn on automatic key lock:
Scroll to User defined and tap the Navigation key.
Key in the required number of minutes and seconds and tap the Navigation key.
To turn off automatic key lock:
Scroll to None and tap the Navigation key.
Tap the Menu key to return to standby mode.

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