Device Guides


I can't receive voice calls

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Cancel all diverts.

Possible cause 1:

Divert of all calls is turned on

Solution:

Cancel all diverts.

Find "Call forwarding"
Tap the phone icon.
Tap the menu icon.
Tap Call settings.
Tap More.
Tap Call forwarding.
Cancel all diverts
Tap the required divert type.
Tap TURN OFF.
Return to the home screen
Tap the Home key to return to the home screen.

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