Device Guides


I can't connect to another Bluetooth device

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn on Bluetooth.

Possible cause 1:

Bluetooth is turned off on your mobile phone

Solution:

Turn on Bluetooth.

Turn Bluetooth on or off
Slide two fingers downwards starting from the top the screen.
Tap the settings icon.
Tap Bluetooth.
Tap the indicator to turn the function on or off.
If you turn on Bluetooth, your mobile phone is visible to all Bluetooth devices.
Return to the home screen
Tap the Home key to return to the home screen.

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