Device Guides


I can't use GPS navigation

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn on GPS.

Possible cause 1:

GPS has been turned off

Solution:

Turn on GPS.

Find "Location services"
Tap Settings.
Tap Security & privacy.
Tap Location services.
Turn use of GPS position on or off
Tap Access to my location to turn the function on or off.
If you turn on location access, your mobile phone can find your position using GPS. If you turn off the function, you can't use any of the GPS functions on your mobile phone.
Select positioning method
If you select Use GPS, Wi-Fi and mobile networks, your mobile phone can find your exact position using GPS satellites, the mobile network and nearby Wi-Fi networks. Satellite-based GPS requires a clear view of the sky.
If you select Use Wi-Fi and mobile networks, your mobile phone can find your approximate position using the mobile network and nearby Wi-Fi networks.
If you select Use GPS only, your mobile phone can find your exact position but it may take longer as there is no access to supplementary information from nearby mobile or Wi-Fi networks.
Return to the home screen
Tap the Home key to return to the home screen.

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