Device Guides


I can't make voice calls

This troubleshooting guide will take you though a number of possible causes
to help you find a solution to your problem.

We found 10 possible causes:

  1. Your mobile phone is set to connect to 3G networks only
  2. There may be a temporary network problem
  3. There's an error at the receiving end
  4. Poor or no network coverage
  5. Fixed dialing is turned on
  6. You're abroad and roaming isn't included in your rate plan
  7. You number has been suspended due to non-payment
  8. You've turned on manual network selection and are out of range of the selected network
  9. Flight mode is turned on
  10. No credit on your prepaid phone card
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