Device Guides


I can't send and receive SMS

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


If you're a business customer, please contact your employer. If you're a personal customer, please contact Customer Service.

Possible cause 1:

Sending of text messages isn't activated on your service

Solution:

If you're a business customer, please contact your employer. If you're a personal customer, please contact Customer Service.

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