Device Guides

Apple iPhone 6s Plus

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iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
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I can't send and receive iMessages

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn off iMessages and try setting up your mobile phone for iMessaging again after some time.

Possible cause 1:

There are problems activating iMessages

Solution:

Turn off iMessages and try setting up your mobile phone for iMessaging again after some time.

Find "Messages"
Tap Settings.
Tap Messages.
Turn on iMessage
Tap the indicator next to "iMessage" to turn on the function.
Turn SMS alternative on or off
Tap the indicator next to "Send as SMS" to turn the function on or off.
If you turn on the function, your iMessages will be sent as SMS if the service is unavailable.
Return to the home screen
Tap the Home key to return to the home screen.

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