Device Guides

Apple iPhone 6 Plus

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iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
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My mobile phone doesn't play a message tone when I receive a message

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Choose message tone.

Possible cause 1:

The message tone has been turned off

Solution:

Choose message tone.

1. Find "Text Tone"
Tap Settings.
Tap Sounds.
Tap Text Tone.
2. Select your message tone
Tap the different message tones to listen to them.
Once you've found a message tone you like, tap Sounds.
3. Return to the home screen
Tap the Home key to return to the home screen.

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