Device Guides

Apple iPhone 5c

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iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
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I can't install an app

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Search for similar apps or wait until the required app becomes available in your country.

Possible cause 1:

The required app isn't available in your country

Solution:

Search for similar apps or wait until the required app becomes available in your country.

1. Find "App Store"
Tap App Store.
2. Find app
To search by category:
Tap Categories.
Go to the required category.
To search by name:
Tap Search.
Tap Search.
Key in the name of the required app and tap Search.
3. Install app
Tap the required app.
To install a free app:
Tap FREE.
Tap INSTALL.
To buy an app:
Tap the price.
Tap BUY.
If you're asked to log on to App Store, do this.
Follow the instructions on the display to install the app.
Tap the Home key to return to the home screen.
4. Use app
Tap the app you've just installed.
Follow the instructions on the display to use the app.

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