Device Guides

Apple iPhone 5c

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I can't receive any calls

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Select a longer delay for the call divert.

Possible cause 1:

Missed calls are diverted too fast

Solution:

Select a longer delay for the call divert.

1. Find "Keypad"
Tap Phone.
Tap Keypad.
2. Choose option
Choose one of the following options:
Divert all calls, go to 2a.
Divert missed calls, go to 2b.
Divert if unavailable, go to 2c.
Divert if busy, go to 2d.
3. 2a - Divert all calls
Key in **21*+61411000321#
Tap Call.
4. 2b - Divert missed calls
To select how long you want your mobile phone to ring before the call is diverted:
Key in **61*+61411000321**the required number of seconds#
Eg.:
**61*+61411000321*5#
Tap Call.
5. 2c - Divert if unavailable
Key in**62*+61411000321#
Tap Call.
6. 2d - Divert if busy
Key in**67*+61411000321#
Tap Call.
7. Return to the home screen
Tap the Home key to return to the home screen.

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