Device Guides

Apple iPhone 5c

Change device
iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
Change device

I can't connect to another device using AirDrop

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


See how to use AirDrop.

Possible cause 2:

AirDrop isn't used correctly on your mobile phone

Solution:

See how to use AirDrop.

Find "Photos"
Tap Photos.
Select picture or video clip
Go to the required folder and tap the required picture or video clip.
Share picture or video clip using AirDrop
Make sure the other device is turned on and is ready to connect via AirDrop. Tap the share icon.
Tap the AirDrop icon to turn on the function.
Tap the required device.
Return to the home screen
Tap the Home key to return to the home screen.

Did this solution solve the problem?

Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks