Device Guides

Apple iPhone 5c

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Another Bluetooth device can't connect to my mobile phone

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn on Bluetooth.

Possible cause 2:

Bluetooth is turned off on your mobile phone

Solution:

Turn on Bluetooth.

Turn Bluetooth on or off
Slide your finger upwards starting from the bottom of the screen.
Tap the Bluetooth icon to turn the function on or off.
Return to the home screen
Tap the Home key to return to the home screen.

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