Device Guides

Apple iPhone 5c

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iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
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I can't make video calls using FaceTime

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

We found 5 possible causes:

  1. There are problems activating FaceTime
  2. The recipient is not connected to the correct network
  3. Video calls are not supported by the mobile network
  4. Your mobile phone is not connected to a Wi-Fi network
  5. The video call is made incorrectly
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