Device Guides

Apple iPhone 5

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I can't receive messages on my voicemail

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Divert calls to your voicemail.

Possible cause 2:

Incoming calls aren't diverted to your voicemail

Solution:

Divert calls to your voicemail.

Find "Keypad"
Tap Phone.
Tap Keypad.
Divert all calls
Key in **21*+61411000321# and tap the call icon.
Divert missed calls
Key in **61*+61411000321*20# and tap the call icon.
Key in the required number of seconds before the call is diverted, eg. 20. The number needs to be divisible by 5.
Divert if unavailable
Key in **62*+61411000321# and tap the call icon.
Divert if busy
Key in **67*+61411000321# and tap the call icon.
Return to the home screen
Tap the Home key to return to the home screen.

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