Device Guides

Apple iPhone 4S

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I can't make video calls using FaceTime

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn off FaceTime and try turning it on again after some time.

Possible cause 1:

There are problems activating FaceTime

Solution:

Turn off FaceTime and try turning it on again after some time.

Find "FaceTime"
Tap Settings.
Tap FaceTime.
Turn on FaceTime
Tap the indicator next to "FaceTime" to turn on the function.
Tap Use your Apple ID for FaceTime and follow the instructions on the screen to log on.
Return to the home screen
Tap the Home key to return to the home screen.
Make a video call
Tap Extras.
Tap Contacts.
Tap the required contact.
Tap FaceTime.
Switch camera
Tap the camera icon to switch between the front and the back camera.
Mute or unmute microphone
Tap the microphone icon to turn the microphone on or off.
End call
Tap the end call icon.
Tap the Home key to return to the home screen.

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