Device Guides

Apple iPhone 4

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iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
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I can't start up my mobile phone

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


When using a SIM from another service provider, you'll need to unlock your mobile phone using the unlock code which can be obtained by contacting Customer Service.Please note: certain conditions must be met before you can obtain the unlock code.

Possible cause 1:

Your mobile phone is SIM locked

Solution:

When using a SIM from another service provider, you'll need to unlock your mobile phone using the unlock code which can be obtained by contacting Customer Service.

Please note: certain conditions must be met before you can obtain the unlock code.

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