Device Guides

Apple iPad Air (iOS8)

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I can't use Wi-Fi

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Open the browser on your tablet and try to load a website. The browser is redirected to the homepage of the Wi-Fi network. Follow the instructions on the display to log on. If you can't log on to the Wi-Fi network, turn off Wi-Fi on your tablet and connect to the internet using the mobile network.

Possible cause 2:

You're connected to a Wi-Fi network, but you're not logged on

Solution:

Open the browser on your tablet and try to load a website. The browser is redirected to the homepage of the Wi-Fi network. Follow the instructions on the display to log on. If you can't log on to the Wi-Fi network, turn off Wi-Fi on your tablet and connect to the internet using the mobile network.

1. Find "Wi-Fi"
Tap Settings.
Tap Wi-Fi.
2. Turn on Wi-Fi
Tap the indicator next to "Wi-Fi" until the function is turned on.
3. Connect to Wi-Fi network
A list of Wi-Fi networks within range is displayed.
Tap the required Wi-Fi network.
Follow the instructions on the display to select security settings, if required, and tap Join.
4. Return to the home screen
Tap the Home key to return to the home screen.

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