Device Guides

Apple iPad (5th generation)

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I can't use of one my apps

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Uninstall the app and install it again.

Possible cause 1:

The app is damaged or has not been updated to the newest version.

Solution:

Uninstall the app and install it again.

Uninstall apps
Tap and hold the required app until the icons start to jiggle.
Tap the delete icon.
Tap Delete.
Tap the Home key to return to the home screen.
Uninstall apps without deleting app data
Tap Settings.
Tap General.
Tap iPad Storage.
Tap the required app.
Tap Offload App.
Tap Offload App.
Return to the home screen
Tap the Home key to return to the home screen.

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