Device Guides

Apple iPad (5th generation)

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I can't activate my tablet

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


See how to activate your tablet.

Possible cause 1:

The activation is not done correctly

Solution:

See how to activate your tablet.

Enter your PIN
Tap On/Off.
Tap the Home key.
If your SIM is locked, key in your PIN and tap OK. The default PIN is 0000.
If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting Customer Service. Please note: If an incorrect PUK is entered ten times in a row, your SIM is blocked permanently. In this case, you'll need a new SIM from Optus.
Select general settings
Tap the required language.
Tap the required country or area.
Select setup method
Follow the instructions on the screen to transfer content from another device running iOS 11 or later or tap Set Up Manually.
Select Wi-Fi network
Tap the required Wi-Fi network.
Key in the password for the Wi-Fi network and tap Join.
If there are no available Wi-Fi networks, you can use the mobile network instead.
Turn use of Touch ID on or off
Tap Continue.
Follow the instructions on the screen to turn on use of Touch ID or tap Set Up Touch ID Later.
If you turn off the function, tap Don't Use.
See how to turn Touch ID on or off later after activation.
Turn use of lock code on or off
Tap Passcode Options.
Follow the instructions on the screen to turn on use of lock code or tap Don't Use Passcode.
If you turn off the function, tap Don't Use Passcode.
See how to turn use of lock code on or off later after activation.
Set up your tablet as a new iPad
Tap Set Up as New iPad and follow the instructions on the screen to finish the activation.

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