Device Guides


I can't use one of my apps

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Uninstall the required app and try to install it again.

Possible cause 1:

The required app is damaged or deleted

Solution:

Uninstall the required app and try to install it again.

1. Find "App Store"
Tap App Store.
2. Find app
To search by category:
Tap More.
Tap the required category.
To search by app name:
Tap Search Store.
Key in the name of the required app and tap Search.
3. Download and install app
Tap the required app.
To download a free app:
Tap FREE.
Tap INSTALL APP.
To buy an app:
Tap the price.
Tap BUY APP.
If you're asked to log on to App Store, do this.
Follow the instructions on the display to download and install the app.
Tap the Home key to return to standby mode.
4. Use app
Tap the app you've just downloaded.
Follow the instructions on the display to use the app.

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